Our Terms of Service

Overnight stays

Booked overnight stays and packages are firmly booked after a written confirmation from us. Telephone reservations must be confirmed in writing by the guest.

Cancellation can be made free of charge up to 31 days before arrival. Later cancellations will be charged at 100%, provided that the canceled period cannot be re-let. You can find detailed information in our booking conditions, cancellation conditions, money-back guarantee and cancellation protection for room reservations.

The valid visitor’s tax of the municipality of Bad Großpertholz applies.

If the room is damaged, compensation must be paid.

Animal experiences

Animal experiences take place punctually at the agreed time regardless of the weather (exceptions: lightning, thunder, hurricane-like storms). Injuries through no fault of your own are insured. We assume personal responsibility and empathy. In any case, the tour guide must be followed. The clothing must be appropriate for the experience and the weather. A weather app will not be accepted as a reason for cancellation. Bookings of any kind, in particular the desired date and time, are only considered accepted by us if this is confirmed in writing by us.

Products from the online shop

We will send your ordered goods as quickly as possible with a shipping service provider chosen by us, properly packaged and with the delivery address specified when ordering. Returned parcels, because they cannot be delivered, will be sent again on request against payment of a new shipping fee.

The use of our offers requires a minimum age of 16 years.