Our Terms of Service

Overnight stays

Booked overnight stays and packages are firmly booked after a written confirmation from us. The cancellation can be made free of charge up to 30 days before arrival. Later cancellations will be charged at 100%, provided that the canceled period cannot be re-let. The valid visitor’s tax of the municipality of Bad Großpertholz applies. If the room is damaged, compensation must be paid.
Covid-19 regulation: In the event of renewed official measures, such as border closures, lockdown or quarantine, you can convert your booking into a voucher or cancel it free of charge.
The measures we have taken to prevent infections must be observed.

Animal experiences

Animal experiences take place punctually at the agreed time. Injuries through no fault of your own are insured. We assume personal responsibility and empathy. In any case, the tour guide must be followed. The clothing must be appropriate for the experience and the weather.

Products from the online shop

We will send your ordered goods as quickly as possible with a shipping service provider chosen by us, properly packaged and with the delivery address specified when ordering. Returned parcels, because they cannot be delivered, will be sent again on request against payment of a new shipping fee.