Booking conditions, cancellation conditions, money-back guarantee and cancellation protection for room reservations

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Booking conditions:

The right of withdrawal according to Section 18 Para. 1 Z. 10 FAGG does not apply; our general terms and conditions apply instead.

The travel price must be paid in full 30 days before departure.

Cancellation conditions:

Up to 1 month before arrival (31 days) Cancellable free of charge.
For all payment methods, apart from the classic bank transfer, the transaction fees must be borne by the guest in the event of cancellation.
From 1 month (30 days) before arrival and early departure Cancellation costs: 100% of the booking value if the booked and canceled period cannot be re-rented.
For all payment methods, apart from the classic bank transfer, the transaction fees must be borne by the guest in the event of cancellation.

What is a cancellation?

Changes from 30 days before departure:

  • A cancellation of the entire reservation period
  • A cancellation of parts of the reservation period
  • The reduction of booked guests and/or rooms
  • The postponement of travel dates
  • A Now Show (a no-show without notice)

Refund warranty:

In the event of a border or hotel closure or a lockdown, you can cancel free of charge, even at short notice, or convert your booking into a voucher.

You can find the current measures under safety first.

Cancellation protection:

Sometimes things turn out differently than you think and the booked holiday has to be canceled or prematurely terminated.

We would like to spare you the associated costs and hassle. We therefore recommend taking out hotel cancellation insurance from European Travel Insurance.

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